Vanessa's Blog: Practical Tips, Real World Strategies, and Community Insights

When Providers Pull Out: Lessons From CentaCare’s Withdrawal From the NDIS

When Providers Pull Out: Lessons From CentaCare’s Withdrawal From the NDIS

When Providers Pull Out: Lessons From CentaCare’s Withdrawal From the NDISVanessa Norman
Published on: 29/10/2025

CentaCare left the NDIS, leaving 700 clients and 600 staff in limbo. Learn the lessons for NDIS providers on sustainability, risk and business strategy.

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When Clients Are Pulled Away: What to Do if Your Business is Impacted by Eligibility or Support List Changes

When Clients Are Pulled Away: What to Do if Your Business is Impacted by Eligibility or Support List Changes

When Clients Are Pulled Away: What to Do if Your Business is Impacted by Eligibility or Support List ChangesVanessa Norman
Published on: 22/10/2025

When NDIS eligibility or support lists change, providers can lose clients overnight. Learn how to adapt your services, keep revenue stable, and protect your business.

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Being an Excellent Support Worker Does Not Make You an Excellent Business Owner

Being an Excellent Support Worker Does Not Make You an Excellent Business Owner

Being an Excellent Support Worker Does Not Make You an Excellent Business OwnerVanessa Norman
Published on: 01/10/2025

NDIS providers: Great support work does not guarantee business success. Learn why leadership, systems and strategy matter as much as care.

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Why Every NDIS Provider Needs to Define Their Ideal Client

Why Every NDIS Provider Needs to Define Their Ideal Client

Why Every NDIS Provider Needs to Define Their Ideal ClientVanessa Norman
Published on: 10/09/2025

NDIS providers: Defining your ideal client isn’t exclusion. It’s ethical, professional and safe. Learn why clarity matters in your NDIS business.

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